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May - ATM introduces RicaricaMi, the new rechargeable ticket that will replace the old magnetic stripe tickets, usable until 30 June 2025. The new ticket allows up to 30 journeys to be recharged on a single medium at no extra cost, helping to reduce paper waste. To raise awareness, the 'Riduci. Riusa. RicaricaMi’ (Reduce. Reuse. Recharge) campaign was created, which through a video tutorial and a leaflet, supports and informs customers about the new ticket.

May - ChiamaBus is launched, the on-demand bus service created and managed by ATM which, on an experimental basis, the Agenzia per il Trasporto Pubblico Locale della Città Metropolitana di Milano, Monza e Brianza, Lodi e Pavia and the Municipality of Milan, in agreement with the Municipalities of Peschiera Borromeo, Segrate and Vimodrone, have decided to implement and integrate with the normal scheduled service in order to meet the needs of citizens and offer an increasingly widespread network. ChiamaBus, which can be booked via app and phone number, also operates at times not covered by regular buses, including weekends.

October - The M4 automatic line (15 km) connecting Linate Airport to San Cristoforo station in 30 minutes comes into operation. It has 47 trains and offers 6 interchange stations with other metro lines and railways. The municipality, in agreement with the municipalities, has updated and extended the surface lines in order to create new correspondences with the stations. The opening of the new line was also possible thanks to the contribution of the ATM Group, which participated as a partner, generating positive effects for the entire Group and its stakeholders.

December - Inauguration of the first 3 Smart Hubs in Molino Dorino, Rogoredo and Cassiodoro. The new car parks offer greater usability and security and are equipped with additional features (e.g. lockers, micro-mobility, laundry, etc.) to increase the range of services offered to customers.

During 2024, ATM continued with the renovation of its tram and metro infrastructure, especially in strategic areas of the city, also with the aim of increasing customer and public satisfaction in Milan (e.g. through the installation of noise barriers on the M2 Cimiano-Crescenzago section). Throughout the course of the work, customers and passengers were always informed in good time and through numerous channels about any changes or substitutions of service.

The first of 21 new energy-efficient trains for the M1 arrives at the Precotto depot: new design, total accessibility of carriages, video surveillance system with real-time image display from the operations room, silent running, LED lighting, air conditioning systems. The trainsets are bi-directional, consisting of six carriages that can carry up to 1,200 passengers, and have been designed with a particular focus on the environment, starting with the materials that ensure high levels of recyclability at the end of their life.

The new Official ATM App went live, which, in addition to more user-friendly graphics and features, provides for digital subscription, usable by both new and old subscribers in possession of a physical card. The new app simplifies the use of the service for customers in an increasingly integrated and 'omnichannel' perspective.

Through the “Amo Troppo Milano” (I love Milan too much) campaign, ATM promotes the use of public transport for greater environmental sustainability and communicates its commitment to reducing pollution through its plan to renew its fleet with electric vehicles and to source energy from renewable sources. In May, ATM participated in the NME Next Mobility Exhibition, a biennial event dedicated to solutions, technologies, means and policies for an integrated, innovative and sustainable mobility system, to promote the company's expertise and know-how on the theme of electric and sustainable mobility.

The Gender Pay Gap was reduced to 3%, while with regard to the Gender Balance, women in the company in 2024 reached 10.5% (40% leadership team, 30% staff, 4% in the leadership staff): in 2002, it was 4%. In the last 10 years the number of women in companies has tripled and 1 in 5 hires is a woman.

ATM has also conducted a gap analysis on governance, policies, procedures, processes and measures required by international standards, in view of the UNI/PDR 125 Gender Equality Certification that the company intends to obtain. The analysis also included the topic of Alias Careers.

ATM is engaged in numerous activities with the aim of creating value for as many people as possible. Activities in 2024 included, for example, the 'Bus degli Angeli' (The Bus of Angels), initiative for the homeless in Milan, which offered hot meals, drinks, clothing, blankets and qualified assistance to the needy by bus on weekday evenings. Support continues to be given to the initiative 'Pari - insieme contro la violenza di genere' (Equal - together against gender violence), of which ATM is a founding partner, which aims to create a culture that prevents gender violence through the valorisation of corporate best practices and raising awareness on the issue. Finally, support for Ukraine continues through the donation of 37 buses to various Ukrainian local authorities.

Copenhagen: The extension of the self-driving M4 line is inaugurated with the opening of five new stations. It represents an important strategic junction that improves connections between the centre and the neighbourhoods, linking the south to the port in the northern part of the city. The transport service operated in Denmark confirms the company's role as the second largest public transport player in the country and the strategic importance of the Danish infrastructure in the Group's development plan.

Thessaloniki: Greece's first automatic metro was inaugurated, managed by the ATM Group through the company Thema. The line, 10 km long with 13 stations, connects the city from east to west in 18 minutes and is served by 18 trains with a frequency of about 3 minutes.