The ATM Group ended 2023 at break-even with a profit of EUR 0.7 million.
The Parent Company ATM S.p.A. recorded a loss of EUR 11 million. This demonstrates that the positive results of subsidiaries and investees are valuable in ensuring the sustainability of the entire Group.
The implementation of the 2021-2025 Strategic Business Plan continued with the addition of further initiatives aimed at reducing corporate costs, diversifying and increasing revenues, and demonstrating ATM's commitment to sustainability issues.
In accordance with the timeline of the National Recovery and Resilience Plan (NRP), ATM achieved its target of contracting 350 electric buses by 31 December 2023. ATM also contributes to the national target of purchasing 3,000 zero-emission buses set by the NRP with an additional 44 electric vehicles, for a total of 394 zero-emission buses within the NRP perimeter for the city of Milan.
During the revision of the strategic industrial plan, it was also decided to include a new pillar called "People and Culture" as evidence of the Group's commitment to putting its staff at the centre.
ATM intends to continue contributing to the sustainable development of the city of Milan, in line with the Shareholder's strategy, improving the efficiency and coverage of the public transport service, within the limits of available resources.
With over 10,000 employees, ATM manages public transport and integrated mobility services in the city of Milan and in 97 municipalities in Lombardy, on a territory that affects over 3.3 million inhabitants.
To be a recognized excellence at national and international level for the sustainable management of integrated mobility, through a service characterized by the centrality of the consumer, technologically advanced, efficient and resilient.
To become a promoter of the change and revival of Milan, of its evolution in a more livable, sustainable, secure and smart city.
To promote the valorization of its people and assets through the development of new skills and the attraction and growth of talent by fostering a culture open to diversity and inclusion.
Transport accessibility
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Customer CareIn ItalyIn ItalyIn ItalyThe Atm Group, starting from the fiscal year 2022, has produced an "Integrated Annual Report", which includes the Report on Operations, the Consolidated Non-Financial Statement (NFS), the Consolidated Financial Statements and the Annual Report, thereby anticipating the Corporate Sustainability Reporting Directive.
Below are the main economic data of the ATM Group taken from the 2023 financial statement.
Below are the main financial indicators of the ATM Group taken from the 2023 financial statement.
In 2023, the ATM Group invested 202.4 million euros in a number of strategic areas.
In conducting its activities, the Group implements multiple engagement initiatives with stakeholders, establishing and maintaining relationships based on principles of transparency, listening and collaboration.
There are multiple channels available to ensure constant interaction between the Group and its employees, in order to analyse and resolve problems of the employees. Among these channels are a whistleblowing channel and boxes to signal SA8000 discrepancies for certified companies.
Multiple round tables ensure continuous discussion and collaboration between ATM Group, the City of Milan and the other PA institutions.
Investor relations are managed through the normal channels, established by the Group for this purpose (e.g. conference call, website, periodic financial reports).
ATM engages with suppliers through normal business relations and the procedures identified by the SA8000 management system.
Every year ATM organizes initiatives to include local communities in corporate activities, stimulating the discussion between the Group and the surrounding area. An example is the ATM Porte Aperte initiative, aimed at showing the community "behind the scenes" of public transport management and shining a spotlight on the people who dedicate themselves to providing the services offered every day.
Clients can interact with the Group by communicating suggestions and complaints through the multiple channels, both physical and digital. ATM monitors the clients’ perception of quality through periodic customer satisfaction surveys and considers these to be an important tool for constantly improving service.
ATM shares its LPT management know-how with the various research centres and universities it collaborates with, through educational partnerships, such as: the "Mobility: Infrastructures & Services" course, taught in collaboration with Politecnico di Milan; lectures and scholarships for the Master "Management of Local Public Transport" of the University of Bicocca; the Master Management of Local Public Transport at the La Sapienza University of Rome. In addition, ATM collaborates with various universities by sponsoring curricular internships and student internships within the company.
ATM engages with the media through press conferences, corporate events and public and institutional meetings.
The engagement of trade union representatives is continuous and is developed through the normal relations with the trade unions present within ATM Group.
Compared to last year's publication, the positioning in terms of the priority of some of the Group's material topics has shifted. For the ATM Group, the relevance of issues related to the health and safety of passengers and workers has increased, the quality of the service offered remains of primary importance and the theme of Ethics, Integrity and compliance is gaining in importance.
With regard to the relevance of issues for stakeholders, there is a growing focus on the health and safety of passengers and workers, and the importance of the quality and accessibility of services is confirmed.
| Materiality Topic* | Impacts | Score | Category |
|---|---|---|---|
| Occupational health and safety protection | Workers' health promotion | 4.52 | Social |
| Security & Safety | Fighting crime | 4.5 | Governance |
| Quality and accessibility of services | Service usability | 4.5 | Social |
| Ethics, integrity and compliance | Incidents of corruption | 4.43 | Governance |
| Intermodality and integration of services | Customer satisfaction | 4.33 | Social |
| Innovation, digitisation and cybersecurity | Promoting digitisation | 4.23 | Governance |
| Training and professional development | Employee training and development | 4.23 | Social |
| Human rights | Violation of human rights | 4.16 | Social |
| Diversity, inclusion and welfare | Incidents of discrimination | 4.16 | Social |
| Air quality, noise and vibration mitigation | Vibro/acoustic pollution mitigation | 4.14 | Environmental |
| Responsible resource and waste management | Waste management | 4.11 | Environmental |
| Climate change, energy consumption and environmental impacts | Energy consumption | 4.06 | Environmental |
| Risk management | Risk management | 4.01 | Governance |
| Relations with the territory and local development | Socio-economic development | 3.88 | Social |
| Responsible supply chain management | Failure to select suppliers based on ESG criteria | 3.81 | Governance |
| Creation and distribution of economic value | Socio-economic development | 3.67 | Governance |
Below are the main results of the ATM Group related to human capital, which is represented by the people who offer their contribution to the Group’s activities every day, through their know-how, competence, loyalty and commitment to provide a collaborative climate, aimed at optimizing organizational processes.
"Ordinary" Refunds Procedure
Since June 2022, a new refund procedure has been activated that allows for completely autonomous requests. Thanks to this initiative, customer presence at ATM Point counters has been limited, and there has been a significant reduction in paper usage and processing times for refund applications.
Adjustment of Limited Traffic Zones (ZTL) - Area C, Area B.
The City of Milan has implemented a series of measures aimed at reducing traffic and improving air quality. As the technological partner of the City of Milan, ATM has been constantly working on the adjustment of all infrastructure and systems related to the Limited Traffic Zones (ZTL).
ISB Site – Information Without Barriers
Since December 2022, a new application has been active that is available to all citizens. It shows the status of vertical installations, elevators, and stairlifts at stations across all subway lines, providing information about station accessibility. The site is also suitably accessible for visually impaired individuals.
Ministry of Infrastructure and Transport – Unified Disability Badge
ATM has worked to integrate its technological solution with the central systems of the Ministry of Infrastructure and Transport (MIT) to facilitate the movement of people with disabilities throughout the national territory, ensuring their full right to mobility.
The ATM Group has the ambitious goal of converting its fleet to electric traction by 2030. This will allow the Group not only to modernize the entire fleet, but also to substantially lower its emissions into the atmosphere.
On March 25, 2021, the Board of Directors approved the ATM Group's Strategic Plan for 2021-2025. The Group's mission, although updated, is substantially continuous with the previous strategic plan and is based on the following aspirations:
Following the definition of three main strategic directions, namely operational efficiency, business expansion and sustainability, precise strategic initiatives were identified to achieve the challenging future goals.
Moreover, it is recalled that in implementation of the previous Strategic Industrial Plan 2019 - 2025, approved on 1 April 2019 by the Ordinary Shareholders' Meeting, and based on the subsequent resolution of the Board of Directors, the proposed project financing called "Milano Next" was approved as an implementation tool of the guidelines set forth in the Plan itself.
This project - presented in May 2019 - was aimed at defining interventions in the infrastructural, environmental and safety fields, as well as the management of integrated mobility services necessary for the improvement of the Local Public Transport service for a period of 15 years in the Basin of the Metropolitan City of Milan, Monza and Brianza, Lodi and Pavia. The Agenzia di Bacino and the Municipality of Milan have acknowledged the public interest of the proposal that, in light of the regulations in force, was to constitute the subject matter of the tender procedure pursuant to Article 183, paragraph 15, of Legislative Decree 50/2016; in light of such acknowledgement, in the event that potential competitors submit improved offers (both in economic and qualitative terms), "Milano Next", as the "promoter" entity, may exercise a right of pre-emption pursuant to the aforementioned Article 183, paragraph 15, of Legislative Decree 50/2016.
Faced with the impacts of the COVID - 19 pandemic, the timing of the call for tenders has been postponed over the years, with the Agenzia di Bacino and the Municipality of Milan suspending the tender feasibility assessment process, but over time confirming the consistency of the "Milano Next" Proposal with the strategic objectives of the two granting bodies. Therefore, discussions with the evaluating bodies continued in 2023, aimed at analysing and deepening the proposal submitted in the light of the different and changed framework of local public transport.
Following the above-mentioned extension of the Service Contract with the Municipality of Milan to 31 December 2026, the time horizons for calling and awarding the tender have been redefined, and therefore, although the assumptions of public interest for the project financing called "Milano Next" and the Company's willingness to pursue the proposal within the regulatory framework of Legislative Decree no. 50/2016, it will be necessary to redefine the economic and investment scenario, the scope of the assignment and the company structure.
