After two years of suffering due to the Covid-19 pandemic, ATM Group return to profit.
Period 2022 closes with a profit of Euro 15.5 Mln, and in substantial balance for the parent company ATM S.p.A. This is a demonstration of the sound management of the company and of the commitment and capacity of reaction of all our people.
Despite the difficult general and sector scenario, the implementation of the Industrial Strategic Plan 2021-2025 continued: as it concerns the Full Electric project, 78 new electric buses were ordered, 76 new hybrid buses started to operate, 95 diesel buses have been retired, and the provision of charging systems in line and in storage continued. At the end of 2022, the ATM fleet has 167 electric buses, equivalent to 16% of its city buses. These elements have allowed to continue the gradual conversion of the transport lines not yet electrified (+4.5% electric bus journeys vs. 2021).
The Company, confirming its mission and the desire to create value for the shareholder and for all its stakeholders, has all the intention to continue along the virtuous path.
With over 10,000 employees, ATM manages public transport and integrated mobility services in the city of Milan and in 95 municipalities in Lombardy, on a territory that affects over 3.3 million inhabitants.
To be a recognized excellence at national and international level for the sustainable management of integrated mobility, through a service characterized by the centrality of the consumer, technologically advanced, efficient and resilient.
To become a promoter of the change and revival of Milan, of its evolution in a more livable, sustainable, secure and smart city.
To promote the valorization of its people and assets through the development of new skills and the attraction and growth of talent by fostering a culture open to diversity and inclusion.
Recruitment campaing
Corporate governance
Renewal of the National Collective Labor Agreement (AutoFerrovieri)
Innovation
In Italy
Honors and awardsRecruitment campaign
Customer care
Fleet renewalIn ItalyCustomer careThe Atm Group, starting from the fiscal year 2022, has produced an "Integrated Annual Report", which includes the annual financial statements and non-financial disclosure, thereby anticipating the Corporate Sustainability Reporting Directive, which will become mandatory from 2024.
Below are the main economic data of the ATM Group taken from the 2022 financial statement.
Below are the main financial indicators of the ATM Group taken from the 2022 financial statement.
In 2022, the ATM Group invested 85.6 million euros in a number of strategic areas.
In conducting its activities, the Group implements multiple engagement initiatives with stakeholders, establishing and maintaining relationships based on principles of transparency, listening and collaboration.
There are multiple channels available to ensure constant interaction between the Group and its employees, in order to analyse and resolve problems of the employees. Among these channels are a whistleblowing channel and boxes to signal SA8000 discrepancies for certified companies.
Multiple round tables ensure continuous discussion and collaboration between ATM Group, the City of Milan and the other PA institutions.
Investor relations are managed through the normal channels, established by the Group for this purpose (e.g. conference call, website, periodic financial reports).
ATM engages with suppliers through normal business relations and the procedures identified by the SA8000 management system.
Every year ATM organizes initiatives to include local communities in corporate activities, stimulating the discussion between the Group and the surrounding area. An example is the ATM Porte Aperte initiative, aimed at showing the community "behind the scenes" of public transport management and shining a spotlight on the people who dedicate themselves to providing the services offered every day.
Clients can interact with the Group by communicating suggestions and complaints through the multiple channels, both physical and digital. ATM monitors the clients’ perception of quality through periodic customer satisfaction surveys and considers these to be an important tool for constantly improving service.
ATM shares its LPT management know-how with the various research centres and universities it collaborates with, through educational partnerships, such as: the "Mobility: Infrastructures & Services" course, taught in collaboration with Politecnico di Milan; lectures and scholarships for the Master "Management of Local Public Transport" of the University of Bicocca; the Master Management of Local Public Transport at the La Sapienza University of Rome. In addition, ATM collaborates with various universities by sponsoring curricular internships and student internships within the company.
ATM engages with the media through press conferences, corporate events and public and institutional meetings.
The engagement of trade union representatives is continuous and is developed through the normal relations with the trade unions present within ATM Group.
The purpose of the materiality matrix is to present the sustainability issues considered most relevant for the ATM Group and its Stakeholders.
Below are the main results of the ATM Group related to human capital, which is represented by the people who offer their contribution to the Group’s activities every day, through their know-how, competence, loyalty and commitment to provide a collaborative climate, aimed at optimizing organizational processes.
"Ordinary" Refunds Procedure
Since June 2022, a new refund procedure has been activated that allows for completely autonomous requests. Thanks to this initiative, customer presence at ATM Point counters has been limited, and there has been a significant reduction in paper usage and processing times for refund applications.
Adjustment of Limited Traffic Zones (ZTL) - Area C, Area B.
The City of Milan has implemented a series of measures aimed at reducing traffic and improving air quality. As the technological partner of the City of Milan, ATM has been constantly working on the adjustment of all infrastructure and systems related to the Limited Traffic Zones (ZTL).
ISB Site – Information Without Barriers
Since December 2022, a new application has been active that is available to all citizens. It shows the status of vertical installations, elevators, and stairlifts at stations across all subway lines, providing information about station accessibility. The site is also suitably accessible for visually impaired individuals.
Ministry of Infrastructure and Transport – Unified Disability Badge
ATM has worked to integrate its technological solution with the central systems of the Ministry of Infrastructure and Transport (MIT) to facilitate the movement of people with disabilities throughout the national territory, ensuring their full right to mobility.
The ATM Group has the ambitious goal of converting its fleet to electric traction by 2030. This will allow the Group not only to modernize the entire fleet, but also to substantially lower its emissions into the atmosphere.
On March 25, 2021, the Board of Directors approved the ATM Group's Strategic Plan for 2021-2025. The Group's mission, although updated, is substantially continuous with the previous strategic plan and is based on the following aspirations:
To achieve these objectives, the guidelines of the new business model are based on these fundamental levers:
